View Full Version : Random chance to freeze when starting the computer

I will try to describe the problem I had been having ever since I owned Windows 8.1 Pro.

Every single startup from a previous shutdown, the computer seemingly has a random chance to freeze within the first 60 seconds of boot-up. Sometimes it freezes on the login page, sometime it freezes as I just got onto the desktop. I always thought it was something to do with the Microsoft Login when you first start the computer, so I let it auto-login to see if that fixes the problem. No dice, the problem persists.

Every single time when the computer freezes, I have to do a power cycle and hope that the next boot doesn't have the same problem again. It comes down to about a fourth chance for it to freeze as it starts according to my recent statistics.

I don't remember if a specific windows update caused this, or something else. I do remember having trouble installing my graphics card driver on this OS (Sapphire R9 270X Toxic OC), because newer version of the catalyst controller would just outright freeze the computer when attempting to install, so I had to revert back to 14.12 in order to have it stop freezing at installation.

Other than that, I have no clue at all, hopefully someone here could shed some light on me.

Please provide this information (even though you're not relating BSOD's) so we can provide a complete analysis (from the Pinned Topic at the top of the forum): http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

Attached are the requested information.
Performance Monitor in Windows 8.1 is a bit tricky, since it no longer automatically generate the report and keep saying it is denied, I did what I could to get you what you wanted.

OS - Windows 8.1, 8, 7, Vista (8.1)
x86 (32-bit) or x64 (64)
What was original installed OS on system? (None, self built, so 8.1)
Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? (Retail)
Age of system (hardware) (less than 1 year)
Age of OS installation - have you re-installed the OS? (recently reinstalled, 3 weeks old)

CPU (i5 4670K)
Video Card (Sapphire R9 270X Toxic OC)
MotherBoard - (Azrock Z87 Extreme4)
Power Supply - brand & wattage (Rosewill 700W)

System Manufacturer (N/A, self built)
Exact model number (N/A, self built)

Laptop or Desktop? (Desktop)
Attached Files

http://www.bleepingcomputer.com/forums/public/style_extra/mime_types/zip.gif (http://www.bleepingcomputer.com/forums/index.php?app=core&module=attach&section=attach&attach_id=166534) SysnativeFileCollectionApp.zip (http://www.bleepingcomputer.com/forums/index.php?app=core&module=attach&section=attach&attach_id=166534) 449.3KB 2 downloads
http://www.bleepingcomputer.com/forums/public/style_extra/mime_types/zip.gif (http://www.bleepingcomputer.com/forums/index.php?app=core&module=attach&section=attach&attach_id=166535) perfmon.zip (http://www.bleepingcomputer.com/forums/index.php?app=core&module=attach&section=attach&attach_id=166535) 131.28KB 1 downloads

Nice work getting the perfmon report!

BIOS/UEFI (version P1.30) dates from 2013 - please check for an update at the manufacturer's support website
While you're at the manufacturer's support site, get all other updates that date from later than 13 October 2013 (the release date of Win8.1)
Also, there's quite a few Windows Update failures in the WER section of MSINFO32. Be sure to get ALL available Windows Updates. If you continue to have problems with it, post back here for some suggestions.

This device is disabled. Is this deliberate? Is so, why did you disable it?

802.11n Wireless LAN Card PCI\VEN_1814&DEV_0601&SUBSYS_28601814&REV_00\5&318847B7&0&0800E6 This device is disabled.
Normally I ask this question as a formality - but in this case there are problems with your networking services (seen in perfmon).
I wonder if you're experiencing hardware/software networking problems.

You have Daemon Tools installed, please uninstall it.
Be sure to follow these instructions:

I have been getting more and more annoyed at my computer because of this problem, and I feel that it is getting worse day by day.

Could a failing hard drive be the cause of the issue?

I got an Action Center notification that a driver error was detected and needed to restart, once I restart, Windows scanned the hard drive for errors. The next time it boots up, it froze (like always).
When I finally got it up without a freeze, I got another Action Center message saying that Windows Update is not setup for this machine (which is obviously a lie).

When I go enable it, I got:

This shouldn't be a virus issue, because I am a person who is really conscious about the security of my computer, and I can assure you that any virus/adware scanner will not find anything close to harmful.

I am noticing a faint sound coming from my tower, it does indeed sounds like a disk stopped spinning and starts to spin again. When that happens (while I am actively using the computer), everything hangs for 2.0 seconds, which is about the duration it takes for the disk to spin again.

I didn't do most of the things that you have outlined in your post, because installing and restarting is starting to become more of a pain than it needs to be.

Installed the first time, computer froze when scanning for drives.

Restarted and tried running it, stxcon.exe has stopped working.
Same stxcon.exe error for the third time.

Removed and did a clean install for the 4th time, computer froze again when scanning for USB drives.


Wanted to eliminate some of the confounding variables, so I decided to run MemTest for the night.
Went through 6 passes on 64 bit without a problem.