View Full Version : BSOD While Using IE in Win10

I converted to Win10 at the end of July, updated my Kapersky AV to Internet Security 2017 the next day. Shortly thereafter, my wife complained about “excessive hangs” in IE. Often it would be 30 seconds or more before the page loads or resonds. Within the last few days the monitor goes black, or grays out and displays its power saving/sleep message (I can’t recall or reproduce the verbiage at will). Initially, the computer becomes completely unresponsive, requiring a hard reboot. Last night, while she was using the computer, I saw it happen again, but it took her back to the lock screen. She was only using IE at the time. She had tabs for Facebook Scrabble, Merriam-Webster Scrabble Word finder and Ebay search results.

Right now when I tried to open new tabs from links in the BSOD Posting Instructions page, several resulted in tabs without any title. I can't seem to switch to those tabs and had to try multiple times to be able to close them. Still unable to close one.

Several “unknowns” in the requested info below. How do I find that information?

Attached are the SysnativeFileCollectionApp and Perfmon zip files

OS - Windows 10 Home
Original OS: Win7
Win7 was original OEM OS. Win10 is whatever was pushed by MS.
Age of system (hardware): 2012?
Age of OS installation - have you re-installed the OS? Win10 installed July 29, 2016
CPU: Intel i5-2320, 3GHz
Video Card: Unknown – Device Manager lists Intel HD Graphics with the triangle problem indicator. Clicking for the Properties, the Device status displays: Windows has stopped this device because it has reported problems. (Code 43)
MotherBoard - Unkown
Power Supply - brand & wattage Unknown

System Manufacturer: Gateway
Exact model number DX4860

Attached Files

http://www.bleepingcomputer.com/forums/public/style_extra/mime_types/zip.gif (http://www.bleepingcomputer.com/forums/index.php?app=core&module=attach&section=attach&attach_id=183163) SysnativeFileCollectionApp.zip (http://www.bleepingcomputer.com/forums/index.php?app=core&module=attach&section=attach&attach_id=183163) 492.44KB
http://www.bleepingcomputer.com/forums/public/style_extra/mime_types/zip.gif (http://www.bleepingcomputer.com/forums/index.php?app=core&module=attach&section=attach&attach_id=183164) perfmon.zip (http://www.bleepingcomputer.com/forums/index.php?app=core&module=attach&section=attach&attach_id=183164) 172.96KB

Have you actually seen a BSOD? Here's a picture of them: http://www.carrona.org/bsodimg.html (the W10 version is the lower picture).
You didn't describe any in your post.
There are no memory dumps in the uploaded reports
The KernelDumpList.txt report shows no memory dumps
There is no sign of BSOD's in the WER section of the MSINFO32 report.

If not having BSOD's, then wait for the next time that computer becomes completely unresponsive (follow my suggestions below BEFORE doing this - it may not be necessary if my suggestions fix things)..

No, I did not receive either example of BSOD. From other posts I saw reference to "black screen" which is what I received. One instance I observed, it looked like a black screen with a small gray box, similar to what I receive when I put the computer to sleep. However, I was not directly at the computer when it happened and was unable to read any of the text.

Admin.zip is attached.

As I was reading your post on another device, my wife reported "its happening again". I did see a pop-up about the display resolution not being set at the recommended resolution (1920x1080), so I adjusted the resolution. The desktop went black. Open programs were reflected in the taskbar, but unable to bring to the desktop. I saw she had IE open with tabs for Facebook, Facebook Scrabble, Merriam-Webster Scrabble Word Finder. eBay and a local funeral home. I had to restart the computer to regain control. So far, it has worked enough for me to generate the Admin.evtx file and this reply.

I will proceed with the other items you suggested and let you know what results.Attached Files

http://www.bleepingcomputer.com/forums/public/style_extra/mime_types/zip.gif (http://www.bleepingcomputer.com/forums/index.php?app=core&module=attach&section=attach&attach_id=183165) admin.zip (http://www.bleepingcomputer.com/forums/index.php?app=core&module=attach&section=attach&attach_id=183165) 154.35KB