View Full Version : when open word i get error message please help

i just reinstalled microsoft office on my sister computer and every thing works fine except when i open word and you try to do any thing you are get this error message

could any one help me get this problem fixed up

here the message details

Problem signature:
Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version:
Application Timestamp: 33f23a18
Fault Module Name: EKIJ5000RRS.DLL
Fault Module Version:
Fault Module Timestamp: 47b5935b
Exception Code: c0000005
Exception Offset: 00048015
OS Version: 6.1.7601.
Locale ID: 4105
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Hi Masonw123.

I would first try opening Word in safe mode to see if it works normally by doing the following:

1. Open a Run window (Windows key + R)

2. Copy and paste this command: Winword /safe

3. Click OK

If Word is working normally is the safe mode, follow these steps and disable Com add-ins:

1. Open Word from your program list.

2. Click on File> Options> Add-ins.

3. Click on ‘GO’ beside Manage – ‘COM Add-ins’ and UNcheck the add-ins

4. Click ok.

5. Close and open Word again.

See if this helps.

For further reading, please see this topic at Microsoft Support

i will check this out tomorrow and let you know how i got along thank you