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BigAl
06-18-2014,
I have a laptop with windows 8. Every time I click on anything or even try to scroll, a new tab pops up and redirects me to another site saying i have a virus. How do I get rid of this? Thanks in advance

filipesantos
06-25-2014,
Download Security Check from here or here and save it to your Desktop.

Double-click SecurityCheck.exe
Follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt; please post the contents of that document.


NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.

Make sure the following options are checked:
Internet Services
Windows Firewall
System Restore
Security Center/Action Center
Windows Update
Windows Defender
Other Services
Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.



p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:

Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Devices (do NOT change any settings here)
List Users, Partitions and Memory size
List Restore Points


Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

Double-click mbam-setup-2.0.0.1000.exe and follow the prompts to install the program.
At the end, be sure a checkmark is placed next to the following:

Launch Malwarebytes Anti-Malware
A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

Click Finish.
On the Dashboard, click the 'Update Now >>' link
After the update completes, click the 'Scan Now >>' button.
Or, on the Dashboard, click the Scan Now >> button.
If an update is available, click the Update Now button.
A Threat Scan will begin.
When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
In most cases, a restart will be required.
Wait for the prompt to restart the computer to appear, then click on Yes.




If you already have MBAM 2.0 installed:

On the Dashboard, click the 'Update Now >>' link
After the update completes, click the 'Scan Now >>' button.
Or, on the Dashboard, click the Scan Now >> button.
If an update is available, click the Update Now button.
A Threat Scan will begin.
When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
In most cases, a restart will be required.
Wait for the prompt to restart the computer to appear, then click on Yes.



How to get logs:
(Export log to save as txt)

After the restart once you are back at your desktop, open MBAM once more.
Click on the History tab > Application Logs.
Double click on the Scan Log which shows the Date and time of the scan just performed.
Click 'Export'.
Click 'Text file (*.txt)'
In the Save File dialog box which appears, click on Desktop.
In the File name: box type a name for your scan log.
A message box named 'File Saved' should appear stating "Your file has been successfully exported".
Click Ok
Attach that saved log to your next reply.




(Copy to clipboard for pasting into forum replies or tickets)

After the restart once you are back at your desktop, open MBAM once more.
Click on the History tab > Application Logs.
Double click on the Scan Log which shows the Date and time of the scan just performed.
Click 'Copy to Clipboard'
Paste the contents of the clipboard into your reply.



p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit to your desktop.

Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
Double click on downloaded file. OK self extracting prompt.
MBAR will start. Click "Next" to continue.
Click in the following screen "Update" to obtain the latest malware definitions.
Once the update is complete select "Next" and click "Scan".
When the scan is finished and no malware has been found select "Exit".
If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
"mbar-log-{date} (xx-xx-xx).txt"
"system-log.txt"



NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

Double-click on the Rkill desktop icon to run the tool.
If using Vista or Windows 7 right-click on it and choose Run As Administrator.
A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
If not, delete the file, then download and use the one provided in Link 2.
Do not reboot until instructed.
If the tool does not run from any of the links provided, please let me know.



If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.

filipesantos
07-02-2014,
Malwarebytes Anti-Rootkit BETA 1.08.2.1001
www.malwarebytes.org

Database version: v2014.11.27.08

Windows 8.1 x64 NTFS
Internet Explorer 11.0.9600.17416
Jessica :: JESSICANICOLEE [administrator]

11/27/2014 1:29:50 PM
mbar-log-2014-11-27 (13-29-50).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 338122
Time elapsed: 40 minute(s), 47 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 0
(No malicious items detected)

(end)

Rkill 2.6.7 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 11/27/2014 02:25:34 PM in x64 mode.
Windows Version: Windows 8.1

Checking for Windows services to stop:

* No malware services found to stop.

Checking for processes to terminate:

* C:\Users\Jessica\Desktop\LeapFrog Connect\CommandService.exe (PID: 1456) [UP-HEUR]
* C:\Users\Jessica\Desktop\LeapFrog Connect\Monitor.exe (PID: 3704) [UP-HEUR]

2 proccesses terminated!

Checking Registry for malware related settings:

* No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

* Reparse Point/Junctions Found (Most likely legitimate)!

* C:\WINDOWS\apppatch\spbin => C:\PROGRA~2\SearchProtect\SearchProtect\bin [Dir]

Checking Windows Service Integrity:

* MsKeyboardFilter [Missing Service]
* CSC [Missing Service]
* E1G60 [Missing Service]
* HdAudAddService [Missing Service]
* kbldfltr [Missing Service]
* storvsp [Missing Service]
* Vid [Missing Service]
* vmbusr [Missing Service]
* vpcivsp [Missing Service]

Searching for Missing Digital Signatures:

* No issues found.

Checking HOSTS File:

* No issues found.

Program finished at: 11/27/2014 02:28:41 PM
Execution time: 0 hours(s), 3 minute(s), and 6 seconds(s)