View Full Version : Before you post about a problem

EEK! I have a problem and need help FAST!!!!!!

We all have had a computer problem or question suddenly rear its ugly head and then run to post in a forum for help from other members. A few guidelines to remember before posting will make getting help easier and faster.

1. Using a topic title that explains the problem you are having, rather than “HELP!!!!” will guide those with expertise in that area (or later, other members having a similar problem) to find your post. Members who want to help generally browse the posts in their spare time by topic titles, and are more likely to respond to a specific topic rather than waste time discovering what you are writing about or looking for a new post in an existing thread.

2. Explain your question or problem with as many details as necessary, and always mention the version of Windows and the application you are using. If there are error messages, write them EXACTLY as they appear. Try to include what you were doing when the problem occurred, and whether you made any system changes or new installations before the problem happened. Remember that, in some instances, someone trying to help you might want to replicate your problem on his own computer, or to open the application you are having problems with. Again, the problem you are having may turn out to be a symptom of something different; a complete description of the problem will often help identify those cases.

jgweed: A most helpful post, glad it is pinned. I've been guilty more than once of using an unhelpful post title and not providing a clear description of the problem, a complete description of my system, etc. The more I "lurk" here at BC, the more I understand how important it is to effectively communicate, especially when one considers that everyone here is a volunteer eager to help (and in my case learn) as much as possible.

The only thing I might add to your list, is a reference to the BC Tutorials where one might very well discover an answer to a problem (particularly with regard to malware) or at least methods to do a little self-help detective work before making that first post about the problem.

yes i understand that now but ive not had this pc long and being new to all this and have tryed other sites and tryed to chat to people they dont get back to you or wont help because iam new.


How not to get Help from all these nice people here that give up valuable "FREE" time...


Make your first post like This (http://www.bleepingcomputer.com/forums/t/56608/help-please/?p=308662)

Follow it within 24Hr's with your second Post (http://www.bleepingcomputer.com/forums/index.php?s=&showtopic=56690&view=findpost&p=309072)

http://www.bleepingcomputer.com/forums/public/style_emoticons/default/huh.gif http://img.photobucket.com/albums/v651/El_Tel/ElOuchResize00.gif

as a new member theis will help me gratley