View Full Version : Acer Aspire one Netbook will not complete start-up

I have an Acer Aspire One netbook here. Friend's computer. Windows will load to, I believe, windows 8 home screen. Click enter and password log-in screen appears. Enter password and spinning cursor appears on black screen. Then standard cursor appears in black screen. That's it. Ctrl-Alt-Del will slowly bring up task manager option and when I click Task Manager I get spinning cursor for several minutes then a popup saying it can't load, or something like that. Sorry I should be writing all this down as I go through it.

Removed the hard drive and put it in a USB mount to access it with my computer. It shows up but just shows Acer (G) NTFS. Double click and it says "drive not accessible- access is denied".

Ran a check disk and it ran as far as 358501 index entries processed and won't go any further.

Is there anything else I can try with this computer? I'm running out of ideas.

Thanks for any advice... http://www.bleepingcomputer.com/forums/public/style_emoticons/default/smile.png


Added note. Tried to start netbook in safe mode, thinking this might be malware or virus related but can't find safe mode. Power off holding power button down and it just starts up to home screen again. Pressing or holding F8 does nothing.

Yeah, that's Windows 8 for you. http://www.bleepingcomputer.com/forums/public/style_emoticons/default/sad.png

Have you ever been able to get to this screen?


This guide kind of explains how you can trick the OS into getting there : http://www.howtogeek.com/107511/how-to-boot-into-safe-mode-on-windows-8-the-easy-way/
Start at "If You Can’t Boot to the Login Screen"
If you do manage to get to the above screen, choose "See advanced repair options" and then work your way to the "Command Prompt".
If you can get this far, you can run a tool like Farbar Recovery Scan tool (http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/)(FRST) to at least get a diagnostic log for us to review to see if there are any insights of what is causing the boot issue.
Here are the instructions on how to use FRST...

Step 1

https://sites.google.com/site/cannedfixes/home/hosted-images-tools/rufus-128.png + https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif Scan with FRST from the Recovery Environment

On a clean machine, please download Farbar Recovery Scan Tool (http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/) and save it to a flash drive.
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

Plug the flashdrive into the infected PC.

If you are using Windows 8 consult How to use the Windows 8 System Recovery Environment Command Prompt (http://www.bleepingcomputer.com/tutorials/windows-8-recovery-environment-command-prompt/) to enter System Recovery Command prompt.
If you are using Vista or Windows 7 enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

Restart the computer.
As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
Use the arrow keys to select the Repair your computer menu item.
Select US as the keyboard language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account an click Next.

Note: In case you can not enter System Recovery Options by using F8 method, you can use Windows installation disc, or make a repair disc. Any Windows installation disc or a repair disc made on another computer can be used.
To make a repair disk on Windows 7 consult: http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html

Hi Thisisu... This computer is being very difficult. To start... it's an Acer One Netbook running win 8.1. I cannot get it to start in safe mode. I can get to the advanced options in Automatic repair. Choose an option... trouble shoot... then advanced options. In here, System restore cannot find any restore points, System image recovery- I don't have a disk image. Start-up repair just wants to reboot back to square one. Command Prompt is available. Start-up settings... restart to Windows options... which includes Safe Mode, debug mode, disable driver sig enforcement, etc.

When it restarts after this reboot I click #4 for safe mode and it just reboots back into automatic repair. Then back to square one. Can I try this FRST program with the command prompt in the trouble shoot path?

Thanks for your help.


Blackstar57, on 02 Jun 2015 - 04:35 AM, said:http://www.bleepingcomputer.com/forums/public/style_images/master/snapback.png (http://www.bleepingcomputer.com/forums/index.php?app=forums&module=forums&section=findpost&pid=3723002)

Can I try this FRST program with the command prompt in the trouble shoot path?

Not sure what you mean by "trouble shoot path", but yes, FRST can be run from that command prompt. Read my post for instructions on how to do it.